CUSTOMER SERVICE

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* Our free number might be blocked by some telecom providers and may incur charges when called from a cell phone; please contact your provider for more details.
  • Service Status for United States

    Status - Low
    We're answering most calls within 30 seconds - some occasional queues at peak times.
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    The best time to call is between 11am and 4pm.
  • Merry Christmas from the LEGO Service team

    Our North American call center will be closed on Christmas Day and the European call center will be closed from 12pm GMT on 24th December until 27th December.
    Don't worry though: you can email us, order replacement parts or download building instructions from this page.

    We wish you a magical Christmas and look forward to being in touch again soon.