Welcome to Customer Service

This website can help you to request missing pieces (just click on "Bricks & Pieces"), download Building Instructions and find answers to our most frequently asked questions. We hope you find what you're looking for.

Having trouble with your new LEGO train? We've put some information in this frequently asked question.

Winter Weather Update - January 26, 2015

Due to a large winter storm in the northeast US, our office will close at 8PM EST on Monday, January 26. We should be back to answer your calls and emails again on Wednesday, January 28.

Don't worry though: you can still email us, order replacement parts, download building instructions or visit our help topics.

Calling all Heroes! Need to re-build the city but you spent all your money on your costume? Get FREE building instructions here.