Welcome to Customer Service

This website can help you to request missing pieces (just click on "Bricks & Pieces"), download Building Instructions and find answers to our most frequently asked questions. We hope you find what you're looking for.

Are you using Chrome and having problems with games on our web site? We've put some information in this frequently asked question.

News from Customer Service

Our call center will be closed Saturday, July 4.

Don't worry though: you can still email us, order replacement parts or download building instructions from this page.

We’ll be back during our normal weekend hours on July 5, 2015 and look forward to hearing from you.

Calling all Heroes! Need to re-build the city but you spent all your money on your costume? Get FREE building instructions here.