Welcome to Customer Service

This website can help you to request missing pieces (just click on "Bricks & Pieces"), download Building Instructions and find answers to our most frequently asked questions. We hope you find what you're looking for.

Happy Thanksgiving!

Due to a winter storm in the northeast US, our office will be closing at 5PM EST on Wednesday, November 26.

Our North American hotline will also be closed on Thursday, November 27 for Thanksgiving. Therefore, it may take us a little longer to reply to your email and we can't take your calls. Please remember you can still order replacement parts or download building instructions from this page.

We look forward to being in touch again on Friday.

Avast, me hearties! Want a new ship but without spending your treasure? Get FREE building instructions here. Arrr....