Welcome to Customer Service
This website can help you to request missing pieces (just click on "Bricks & Pieces"), download Building Instructions and find answers to our most frequently asked questions. We hope you find what you're looking for.
News from Customer Service
We’re really sorry but we can’t accept emails until 24th December.
We hope the information here will help you solve your query.
If have already emailed us, please bear with us – it will take longer than usual before we can reply.
If you urgently need support with your order, please call us and we’ll be happy to help.
We’re struggling with a new phone and computer system which means your call may be in a queue for up to 30 minutes at peak times - please hang on, we will answer your call.
We hope to be back to our usual high level of service after Christmas, ready to help you with building your new sets.