Welcome to Customer Service

This website can help you to request missing pieces (just click on "Bricks & Pieces"), download Building Instructions and find answers to our most frequently asked questions. We hope you find what you're looking for.

Having trouble with your new LEGO train? We've put some information in this frequently asked question.

Only the best is good enough.

In keeping with our founder’s motto, our LEGO® experts are in training on January 30 from 1:45PM EST until 3:15PM EST, and the North American call center will be closed during this time. Therefore, it may take us a little longer to reply to your email and our hotline isn’t available during these hours.

Don't worry though: you can still email us, order replacement parts, download building instructions or visit our help topics.

Calling all Heroes! Need to re-build the city but you spent all your money on your costume? Get FREE building instructions here.